SAER.PK

We may collect the following types of information when you use our services:

• Contact Information: Name, phone number, and email address provided during booking.
• Booking Details: Travel dates, destinations, passenger information, and passport details.
• WhatsApp Communications: Messages, images, and documents you share for booking purposes.
• Usage Data: Information about how you interact with our platform and services.

• To process and manage travel bookings — flights, hotels, Umrah packages, and visas.
• To communicate about bookings via WhatsApp, email, or phone.
• To provide customer support and respond to your inquiries.
• To send booking confirmations, updates, and important notifications.
• To improve our platform and services continuously.
• To comply with applicable legal and regulatory requirements.

We use the WhatsApp Business Platform (powered by Meta) to communicate with customers. When you message us on WhatsApp:

• Your messages are received and stored securely in our system.
• Your phone number and name (as shared by WhatsApp) are saved as a contact record.
• Messages are used solely to assist you with travel-related services.
• We do not share your WhatsApp data with third parties except as required by law.

We may share data only in these limited circumstances:

• Service Providers: Airlines, hotels, and visa agencies — only data necessary to complete your booking.
• Legal Authorities: When required by law or to protect our legal rights.
• Technology Partners: Secure cloud and hosting providers bound by confidentiality agreements.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. WhatsApp message history is retained for customer service and record-keeping purposes.

You may request deletion of your data at any time by contacting us at info@saer.pk. We will process deletion requests within 30 days, subject to any legal retention requirements.

We implement appropriate technical and organizational measures to protect your personal information:

• All data transmitted over HTTPS with TLS/SSL encryption.
• Secure, access-controlled database storage with regular backups.
• Limited employee access on a need-to-know basis.
• Regular security reviews and updates to our infrastructure.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Stop WhatsApp communications by replying "STOP".

Our website may use cookies to improve user experience, remember preferences, and analyze traffic. You can control cookie settings through your browser. Please note that disabling certain cookies may affect some functionality of our platform.

Our platform may contain links to third-party websites such as airline portals, hotel booking sites, and payment gateways. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated policies will be posted on this page with a revised date. Continued use of our services after changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out: